This website has been created to give a warning and a word of advice to prospective buyers of Crest Nicholson Homes of our experiences when we purchased our dream home in 2007 to retire in after suffering from a critical illness. All the relevant facts of my illness were known to Crest Nicholson Sales Consultants and despite this they sold us a house that was incomplete and finished to a very poor standard considering the price that they charged for this house. Whilst a lot of the works have now been completed not only are there still outstanding works that remain to be completed but major design faults that Crest Nicholson management have admitted to but have not responded with their remedial suggestions.

Whilst Crest Nicholson would consider these issues to be of minor snagging we would consider the images shown below to indicate that this house was incomplete and not ready for occupation as was suggested to us by the sales consultant. The comment made to us a week before completion was that our house would be ‘all singing and all dancing’ since all the quality control and inspection would be done on our behalf by their senior quality control officer.

We can categorically say that we have not been singing and have never danced since we moved in.


Our advice to all who are considering buying a Crest Nicholson Home.

Please arrange for a surveyor to make a report on your new home before you complete and hand over your funds. They may not allow you to do this but you must insist on this condition which will save you a lot of grief, pain and suffering the likes of which we would not like anyone to suffer.

Whilst we may have been naïve in our trusting the management we did read Mr Stone’s statement on their website which gave us the confidence to be able to trust the management . Incidentally Mr Stone has never been made available to meet us despite several attempts to contact him.

If you want to read this statement please click here...

We would like to hear from other members of the public who have suffered similar experiences when purchasing Crest Nicholson Homes around the country.

Please email us on info@shoddyhomes.co.uk

The following images give you a brief idea of our experiences and you can make up your own mind whether you wish to go ahead and effect completion on a Crest Nicholson Home before employing a qualified surveyor.

Front of House	Water around master bedroom bay window	Water entering study room ceiling	The ceiling in bedroom 3
Cracks in the banisters	Poor quality wood used for the banisters	Showhome kitchen sink perfectly aligned to window	Kitchen misaligned sink base to window and tap
Bedroom 3 on week commencing 28th March	Bedroom 2 with uneven ceiling	Bedroom 2 en-suite bathroom is still unfinished on 1st September	Bedroom 2 en-suite bathroom scratched ceiling
Bedroom 2 en-suite bathroom badly fitted and finished pedestal	Bedroom 2 en-suite bathroom remains unfinished on 1st Sept	Dining room door frame	Fencing multi coloured
Fencing nails in fencing - health and Safety issues	First floor landing whilst plastering ceilings and walls - week commencing 26th March	First floor staircase showing dust and sand	Front door entrance after water leak
Front door entrance floor - shoddy finishing	Front door entrance Friday 30th March - Front door repainted	Front lawn on first day of moving - 23rd March	Gas supply pipe in kitchen cabinet poorly fitted
Hole in kitchen worktop join	Kitchen Downlighters poor finished	Damaged air vents	Kitchen patio door frame - crack in plastic
Marks on ceiling in landing area	Master bedroom non symmetrical bays and commencement of replastering - 11th June	Master bedroom before replastering - 11th june	Master bedroom bay - 11th June
Master bedroom bay uneven window ceiling - 28th March	Master bedroom bay window area - 28th March	Master bedroom uneven ceiling	Master bedroom week commencing 28th March
Nails in staircase - Dangerous under Health and Safety regulations	New garage floor 11th June as it should have been on 23rd March	Partial garage contents covered whilst flooring	Patio door from dining room to garden left dirty
Patio slabs cracked and uneven	Paving slabs different coloured	Poor finishing on gutter ends and fascia boards	Rusted gate hinges
Rusted gate locks	Rusted hinges on gates	Screws in fascia boards on ground floor guttering - Health and Safety issue	Screws in fencing - Health and Safety issue
Unfinished pointing in outside walls	Water entering under garage doors as floor levels uneven into garage as opposed to driveway	Water entering garage	Water entering master bedroom bay window left hand side
Water entering master bedroom bay window	Banister chips on the first floor	Water entering top floor bedroom under door from balcony	Water entering under front door
First Floor landing wall replastered - June	Boiler Leaks into cabinet	Facia Boards Cut short	First Floor Landing after replastering - June
Balcony on day that we moved in, 23rd March	Balcony with cigarette butts	Garage Ceiling replastered - June	Garage ceiling uneven
Kitchen wall after replastering due to sloping - June	Lounge bay window - Three months after completion - June	Master Bedroom Bay window ceiling replastered - June	Master Bedroom Bay window leak after repairs to balcony Missing mastik
Master Bedroom Bay window Repastered - June	Master Bedroom ceiling replastered - June	Master Bedroom during plastering works - June	Master Bedroom - June
Bedroom 3 on week commencing 28th March

Update, 11 October 2007:

Water continues to leak into the garage and with radiators also leaking combined with a faulty central heating programmer confirms the ongoing problems with this shoddily built house.

Crest Nicholson continue to refuse to meet us to discuss matters and have not as yet offered any remedial works or solutions.

YOU HAVE BEEN WARNED.